Reporting fines and summons issued during a Trip
What happens if a Guest violated any traffic rules during their booking/Trip?
TREVO will compensate you for the fines or summons that were issued during a booking by pursuing the relevant costs from the Guest.
However, you will be responsible for paying for any summons raised while the car is with you.
How do I report an issue with my booking or Guest? / How to submit a booking report?
On the TREVO app, go to “Host”.
Find the booking that you’d like to report under “History” and tap on it.
Scroll down until you see the “Report an Issue” button and tap.
Select "It's something else".
Upload relevant images by tapping the "+" button.
Tap "Report".
Our Operations team will be in touch with you directly if they need further information or to drop you an update regarding your claim. Claims will be processed within 7 to 14 working days.
Documents to upload for summons and fines
Photo/screenshot of the summon/fine
Other relevant documents
IMPORTANT
Unlike other type of reports, since summons and fines are issued much later by the relevant authority, you can report it as soon as it’s issued. We recommend that you cross-check the relevant portals regularly.
Refer to our Reporting Booking Issues guide for more information.
Claims can get rejected for many reasons - which will be provided in our email to you. A common reason is when there’s not enough evidence (such as photos) to support your claim. Note that without sufficient proof or documentation, we’ll not be able to process your claim. As such, we strongly recommend that you perform your own inspections before and after a booking by taking photos of your car’s conditions.
If you’re not happy with the result of your claim, you’ll need to reply to the same email thread and appeal. In most cases, our decision will be final. Please refer to our Terms of Service for more information regarding this.
