Reporting car returned in a dirty condition

If your car was returned in an unsatisfactory condition by the previous Guest, you may report such incident through the app.

1. On the TREVO app, go to “Host”.

2. Find the booking that you’d like to report under “History” and tap on it .

3. Scroll down until you see the “Report an Issue” button and tap.

4. Select the issue from the options, or "It's something else" if none applies.

5. Upload relevant images by tapping the "+" button.

6. Tap "Report".

Our Operations team will be in touch with you directly if they need further information or to drop you an update regarding your claim. Claims will be processed within 7 to 14 working days.

Important

Reports made after 48 hours will be automatically rejected.

For cleanliness issues, Hosts are required to include photos for our reference.

Refer to our Reporting Booking Issues guide for more information.