Feature: Mileage Package

Starting from March 2024, TREVO is rolling out a new Mileage Package add-on that will not only benefit our Guests but also provide a fantastic opportunity for our Hosts to earn more from their car rentals. This add-on is designed to offer greater flexibility and convenience to Guests who are planning longer trips, allowing them to extend their mileage allowance when making a booking.

What's even more exciting for our Hosts is that they will now have the opportunity to earn from the Mileage Package purchased by the Guest. This means that Hosts can maximise their earnings while providing an enhanced experience for their Guests.

Additionally, the introduction of the Mileage Package will significantly reduce the need for Hosts to submit excess mileage reimbursement requests post-booking, streamlining the entire process and saving time for both Hosts and Guests.

We're thrilled to bring this new feature to our platform, empowering our Hosts to offer even more value to their Guests while boosting their own earnings.

About the new Mileage Package add-on

The Mileage Package rate is set at RM0.60 per kilometre.

How can Guests purchase the Mileage Package add-on?

Guests have the option to purchase additional mileage in blocks of 10 km, 50 km and, 100 km depending on their needs when they’re making a booking on the app. This can only be purchased when the booking is made. 

Mileage package can be purchased in blocks during the booking process.

How do I know if my Guest purchased a Mileage Package add-on?

The additional mileage purchased will be shown on the booking’s page as per below.

Host will be able to see the Mileage Package purchased and the total mileage allowance for a particular booking on the booking’s page.

Comparison between the old and new Mileage Package

As illustrated in the table above, the maximum mileage allowed on usage remains at 200 km per day. When a Mileage Package add-on is purchased, it’ll increase the mileage allowance for the whole booking duration accordingly. Mileage purchase is for the whole duration of the booking and not on a per day basis. This is to cater Guests with the need of extra mileage, in addition to the maximum mileage allowed on usage. In return, it’ll reduce Hosts’ effort in submitting the excess mileage reimbursement reports, and improve your time in managing your business.

Host payout calculations examples

[EXAMPLE 1]

✅ 2-day booking (400 km)
✅ Mileage Package add-on (+100 km)

*Amount after Platform Commission and 8% SST
**Subject to a 15% Platform Administrative Fee and 8% SST

[EXAMPLE 2]

✅ 2-day booking (400 km)
✅ Mileage Package add-on (+100 km)
✅ Guest extended the booking for 6 hours (+150 km)
✅ Total Mileage Allowance for this booking: 650 km
✅ At the end of the booking, Guest only utilised: 400 km

*Amount after Platform Commission and 8% SST
**Subject to a 15% Platform Administrative Fee and 8% SST

In this example, Hosts earn the net amount despite the Guest not fully utilising the allowable mileages.

FAQs

• How many times can a Guest purchase a Mileage Package add-on per booking?

  Once, at the point of requesting the booking. If the Guest exceeds the mileage at the end of the booking, they’ll be charged the Excess Mileage fee. Therefore, the Host needs to submit a Booking Issue Report to claim for the excess mileage.

• When should the Guest purchase a mileage package?

  Guests planning to use more than the maximum mileage allowed on usage for their trip, may purchase a Mileage Package add-on at the time of booking. Otherwise, Excess Mileage fee will apply if the mileage allowance is exceeded at the end of the booking.

• How will I know if my Guest has purchased a Mileage Package?

  If a Guest has purchased a Mileage Package, it’ll be displayed on the booking page where you can also view the breakdown of your earnings.

• Will I earn from the Mileage Package purchased by the Guest?

  Yes, you will earn for every km purchased by the Guest for their Mileage Package add-on, subject to the Administrative Fee and SST.

• Is there an Administrative Fee for the Mileage Package for Hosts?

  There will be a 15% Administrative Fee deduction to the Mileage Package purchased by the Guest and SST will be imposed on the Platform Administrative Fee similar to a Host payout.

• What will happen to the Mileage Package purchased if the Guest returned the car earlier than the scheduled return date or time OR the mileage allowance is not fully utilised?

  The Mileage Package add-on will not be refunded in the event that the car is returned earlier.

• When should I submit an Excess Mileage claim?

  Right after the booking has ended and within 48 hours, if you noticed that your Guest exceeded the mileage allowance (after including any applicable mileage package add-on), you can submit a Booking Issue Report.

• What is the Excess Mileage fee for Guest?

  If the Guest exceeded the mileage allowance (including any add-ons), they will be charged RM1.00 per km.

• How much will I earn from Excess Mileage claims?

  You will earn RM0.50 per km which is after a 50% Platform Administrative Fee.

• Is there a Platform Administrative Fee for the Excess Mileage claims?

  For the Excess Mileage reimbursement claims submitted through Booking Issue Reports, they are subject to a 50% Platform Administrative Fee.

• Why is there a Platform Administrative Fee?

  The Platform Administrative Fee is meant to offset the operational costs and efforts involved in managing the manual administrative mileage tracking, payment processing; and also covering the unrecoverable bad debts that Guest failed to pay up.

  In return, it will help you focus on your business and reduce your own administrative time spent.

  Platform Administrative Fee is subject to change from time to time.

Related articles

How to submit a Booking Issue Report